Q & A
How Do I Place an Order?
Simply "Begin Shopping", chose your must have piece(s), and add it to your cart! Have a question? Send me a message anytime at firstname.lastname@example.org.
Custom Order Requests:
I would LOVE to create something special just for you! Click HERE to fill out a Custom Order Form.
Please keep in mind: Custom orders can not be canceled after payment has been received! I also do not accept returns on custom orders! There are no refunds on custom orders.
Acceptable Payment Methods:
All major credit cards and/or PayPal
Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs
I promise I will only use your shipping and billing address, and contact information to communicate with you about your order, to fulfill your order, and for any legal reasons that may occur (like paying taxes)
When Will My Item Ship?
Click HERE to read about Jujus Nature's shipping policy.
Returns & Refunds
**There are no returns or refunds on Custom Orders items.
Click HERE to read about Jujus Nature's return/refund policy.
If package arrives damaged, the damaged item will be sent back to me within 14 days (2 weeks) of purchase and a replacement or refund will be issued.
If you ever feel a package is lost, inform me immediately! I will approach the post office for information and a discussion will begin about what to do at that point.
If a buyer needs to cancel an order for any reason, please inform me as soon as possible! If the package has already been sent, we can discuss a return at that point. If it is a custom order, it can only be canceled if payment for the order has not been made yet.
Diffuser Necklace Information:
Click HERE for information regarding Jujus Nature's oil diffuser necklace collection.
I only work with hypoallergenic (nickle free) wire. If you have any questions regarding the wire being used please contact me at email@example.com.
I always use tarnish resistant wiring but your piece may still oxidize/tarnish over time. Try to keep your pieces in a dry/clean location or in a resealable plastic bag to prevent constant exposure to oxygen and moisture. If your piece begins to oxidize simply use a shining cloth to bring it back to life. Since my pieces are design with a rustic attitude your pieces may show more personality if left oxidized/tarnished. Though, keep in mind, the longer you allow them to oxidize the hard it will be to bring them back to shiny condition.
Though most items are waterproof please be conscious of wearing them for an extended period of time in water, showers, around chemical and/or detergents, etc.. These situations my have a negative effect on the pieces appearance. I will not be able to replace or refund a piece that has been altered due to these occurrences.
Do not try to alter the piece in anyway! I am not responsible for items that were broken due to buyer alterations.
Didn't find the answer that you need?! Send me a message anytime at firstname.lastname@example.org!